FREE Shipping – Insured Home or Office Delivery Across Australia

Luxe Mirrors offer Free Insured Delivery Australia Wide*! 

Mirrors / Wall Art – Delivery Information

These items will be delivered by one of our national carrier partners, e.g. Couriers Please, Fastway, Toll, Direct Freight, TNT, or other carrier as appropriate. These carriers are not able to phone prior to delivery. Standard Delivery will usually occur Monday to Friday (8am to 6pm) but could occur outside of these hours during peak periods. We do our best to keep you informed along the way as to when your delivery will arrive. Unfortunately we’re unable to provide a choice of delivery day or time for these types of deliveries. To get an approximate delivery date please refer to the tracking number if provided, and you can also call the courier’s office phone number that we provide to you. For your convenience, you have the option to give authorisation to leave the item at the door.

Standard Delivery is a fast and cost effective shipping method that delivers direct to your front door, mailbox, front entrance, foyer, reception or other ground floor parcel receiving location (sorry, our delivery drivers cannot go up stairs or go past the front door). Please contact us if you live in an apartment/multi-storey building and need the item to be delivered above the ground floor, Depending on the circumstance, an additional charge may apply.

Large Mirrored Furniture & Large/Heavy Full Length Mirrors – Delivery Information

As these items require specialist handling, they will be delivered by specialist couriers or Furniture Removalist. You will receive a call prior to delivery to arrange a delivery time. Please allow an additional 5 days for dispatch of these items. Delivery by Furniture Removalist includes drop off only, and does not include rubbish removal or assembly. If you would like a white glove service that includes these services, please contact as at time of ordering – additional charges will apply.

*Please note some large items may only be applicable for free delivery to East Coast Metro areas. Please contact us prior to ordering if you live outside these areas so we can let you know of any delivery surcharges.

Multiple shipments

If your order includes multiple items, we may ship your items separately, at no additional cost to you, to ensure your products reach you as quickly as possible.

Dispatch / Delivery Times

As soon as you place your order, you will receive an order confirmation email confirming that we have received your order in our system. We will process your order within 1 business day and advise if there are any items out of stock or on back-order. Once the order is processed, the courier is organised to deliver the item and Dispatch can take between 1-3 days for Mirrors & Wall Art and up to 5 Days for Mirrored Furniture. Delivery time frame depends on your location, however most items are delivered within a week. For regional and WA customers, please allow an additional 5 business days for the item to arrive.

Delivery to PO BOXES

Due to the special handling requirements and sizes of our items, we are normally not able to ship items with Australia Post, therefore please provide a physical address for delivery

Pre-order / Special Order Items

Pre-order Items are items that are not currently in stock, but that we expect to receive and dispatch in within the stated timeframe. These items are usually high end designer items that are not in stock in Australia and that are brought over via container from Europe or the USA. Delivery usually takes 6-8 weeks although delays can occur, so please allow up to 12 weeks to receive your item. We will keep you updated of the progress of your order and when to expect delivery.

Damages

Unfortunately items are occasionally damaged in transit. If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and email us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and email us as soon as possible, ideally within 3 business days of receiving your delivery. Please email us at returns@luxemirrors.com.au

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may arrange to:

  • Suggest a self repair (with an offer of compensation to you)
  • Arrange a repair by a local tradesperson in your area
  • Offer a partial or full store credit voucher or refund
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to us or our supplier

If we require you to return the product to us, we will pay the cost of the return.

Returns

If you are not 100% satisfied with the goods purchased on the Site we will offer:

  • a refund of the goods purchased; or
  • a store credit

On the condition that the goods are returned within 14 business days from the date you received your order and the items are in their original condition as purchased including all original packaging.

We can arrange a courier to collect the item, and we will deduct the return freight cost from the refund or credit provided to you. If you want to organise your own shipping, please wait for further instructions so we can give you the warehouse address for returned items.

Once we receive the returned item in good condition, we will refund you the full amount you paid for the item, less the cost of the courier pick up from your address. Please note that a 10% restocking fee applies if you choose a refund instead of a store credit.

Refunds will only be issued to the original credit card or other payment method that was charged during the time of ordering.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

If you need to return an item, please contact us via email at returns@luxemirrors.com.au or by phone 1300 799 065 for a returns form.

Return Exclusions:

  • Items marked as ‘Clearance’ may not be returned or exchanged.
  • Trade and business orders will be handled on a case-by-case basis.
  • All custom mirrors, special order items, and pre-order items.
  • Handmade, mosaic mirrors.
  • All mirrored furniture items.

Faults & Warranty

Luxe Mirrors warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.
If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following:

  • Send you any missing parts or components
  • Suggest a method self repair (with an offer of compensation to you)
  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer a partial or full store credit voucher or refund

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Faults and Warranties policy does not cover:

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes

Packaging

Where possible we prefer to deliver items using the supplier or manufacturer’s original packaging to reduce waste caused by re-packaging and to reduce our carbon footprint.

 

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