FREE Shipping – Insured Home or Office Delivery Across Australia
Luxe Mirrors offer Free Insured Delivery on all products Australia Wide!
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item that cannot be supplied. However, we will offer you a store credit or refund for any item that is unexpectedly delayed. We will contact you via email within 1 working day if an item is out of stock or on back order. We endeavour to process your order within 1 business day and expected delivery is 5-10 business days. Please allow an additional 5 business days for WA, NT and Tasmania or rural areas.
Please provide a physical address for delivery as we are unable to delivery to PO Boxes.
Please note: Our delivery drivers are not able to phone prior to delivery.
14 Day Easy Returns – Happy Purchase Policy
If you are not 100% satisfied with the goods purchased on the Site we will offer:
– a refund of the goods purchased; or
– a store credit
On the condition that the goods are returned within 14 business days from the date you received your order and the items are in their original condition as purchased including original packaging.
We can arrange a courier to collect the item, and we will deduct the return freight cost from the refund or credit provided to you.
No exchanges, credit note or refunds are offered on Clearance Items or Mirrored Furniture, therefore we urge you to choose carefully with these items.
We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.
If you need to return an item, please contact us via email at firstname.lastname@example.org or by phone 1300 799 065 for a returns form.
PLEASE NOTE: no exchanges or returns are offered for Clearance Items or Mirrored Furniture.
Damaged Items & Warranty Claims
Please email email@example.com within 3 business days of receiving a damaged item. You must inspect the packaging of the item(s) when they arrive, and if you notice any damage please make note of it when signing for delivery. If item has been damaged please do not sign, (If you cant check item before courier leaves please sign ‘sight unseen’). Signing the POD screen or docket states that the item has been received in good order and condition.
If the item(s) do arrive damaged, please send photos of each item and packaging to firstname.lastname@example.org within 3 business days so we can organise a replacement.