“LUXE MIRRORS” (referred to as “LUXE MIRRORS”, “we”, “us”, “our”) is the owner and publisher of the content contained in this website (“Site”). Your use of this Site is subject to these terms and conditions (“Terms”), our Privacy Policy and any other laws or regulations which apply to this Site. If you do not accept these Terms, you must refrain from using the Site.

Products and Services

LUXE MIRRORS operates the Site as an online store for the sale and purchase of retail goods.

The Site may contain information from a number of suppliers of products. The Site provides you with the opportunity to purchase goods or services provided by suppliers to LUXE MIRRORS for sale on the Site.

We are not an agent for the suppliers, nor are we an agent for any third party suppliers of any goods or services that are advertised on the Site.

Information contained on the Site about goods and services offered by a supplier is provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on this Site and you should be aware that such information may be inaccurate, incomplete, out of date and may change at any time.

Pricing and Payment

The price of goods ordered is the current price at the time of delivery, unless a specific price has been quoted. All prices are in Australian dollars. Payment for goods online may be made by an approved business account.

LUXE MIRRORS currently accepts the following payment method options:

1. Online credit card payment by Mastercard or Visa through Paypal secure payments; or

2. Payment through a PAYPAL account; or

3. Afterpay / Zip Money – Buy now Pay Later

4. Direct Bank Transfer

Credit Card

You may pay for goods by Mastercard or Visa.

Choosing to pay by credit card is an efficient way of shopping on the Site, as orders will be processed once confirmation of payment is received.

In relation to ensuring your safety when making online credit card payments, always look for ‘https://’ in the address bar as well as the padlock or key symbol in the bottom right hand corner of your browser window. Please note if you are using IE 7 Windows browser, the padlock can be found in the top right hand corner at the end of the address.

Goods and Services (“GST”) and Other Taxes

Prices displayed on the Site are inclusive of GST applied at the rate of 10%.

You are responsible for the payment of any and all taxes, duties, charges, imposts or other liabilities imposed by any government agency, government taxation agency or the governmental body, including without limitation, any customs duty, any additional GST payable or any value added tax imposed on any products or services acquired or ordered from you from this Site.

Risk & Title

LUXE MIRRORS will retain title to the goods you order until you have made payment in full for those goods but all risk in the goods will pass to you upon the delivery of the goods to, or the collection of the goods by, a postal or courier service. You should consider whether to obtain any suitable insurance in respect of the goods.

Orders and Deliveries

You may place an order for goods via the shopping cart tool on the Site. This can be done by email or by telephone.

All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason.

We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable. Back orders will be recorded and delivered when available, unless otherwise advised.

LUXE MIRRORS will attempt to deliver or dispatch all orders within two (2) weeks from the date the order is made, however LUXE MIRRORS accepts no responsibility for delays. If stock is ordered from overseas, there may be delay of up to ten (12) weeks. We will notify you of any unexpected delays as soon as reasonably possible.

Please note that all Custom orders & Special Orders have a 24 hour cooling off period where the order can be cancelled without penalty. After that time, and prior to completion/delivery they are subject to a 50% cancellation fee. Please note that these items are not eligible for change of mind returns.

Refunds and Exchanges

NOT ALL ITEMS ARE ELIGIBLE FOR CHANGE OF MIND RETURNS

To check the eligibility of an item for a change of mind return, please refer to the “SHIPPING & RETURNS” Tab on the Product page. 

If the item is eligible for returns, we will offer:

• a refund of the goods purchased; or
• a store credit

On the condition that the goods are returned within 14 days from the date you received your order and the items are in their original condition as purchased including all original packaging.

We can arrange a courier to collect the item, and we will deduct the return freight cost from the refund or credit provided to you. If you want to organise your own shipping, please wait for further instructions so we can give you the warehouse address for returned items.

Once we receive the returned item in good condition, we will refund you the full amount you paid for the item, less the cost of the courier pick up from your address. Please note that a 20% restocking fee applies. 

Refunds will only be issued to the original credit card or other payment method that was charged during the time of ordering.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

If you need to return an item, please contact us via email at [email protected] or by phone 1300 799 065 for full instructions.

Competitions

From time to time competitions and promotions (“Competitions”) may be posted on this Site. We shall publish the relevant terms and conditions of the Competitions. Please ensure you read the terms and conditions of a Competition before you enter into a Competition.

Intellectual Property

This Site and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this Site, are owned by us, or in some cases, a related body corporate or third party. These intellectual property rights are protected by Australian and international laws.
You may view our Site and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish, or display within another website, or create derivative works from any part of this Site, or commercialise, any information obtained from any part of this Site without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.

Nothing contained in this Site is to be interpreted as a recommendation to use any information on this Site in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this Site will not infringe such intellectual property rights.

Other Websites

The Site may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We do not permit any linkages to this Site without written permission.

Secure Data

Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this Site at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the Site, please contact us immediately by email

Viruses

Given the nature of the internet, we cannot guarantee that this Site is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this Site will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this Site, and, to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we accept no responsibility for any interference or damage to your own computer system which arises in connection with your use of this Site or any linked website.

Cookies

We may use cookies to gather data in relation to this Site and you consent to us doing so (although you may be able to disable cookies on your web browser).

Use of Your Information and Material

We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this Site may be improved or materials which we may add to this Site. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

Mobile Terms of Service

Luxe Mirrors

Last updated: Aug. 13, 2024

The Luxe Mirrors mobile message service (the “Service”) is operated by Luxe Mirrors (“Luxe Mirrors”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Luxe Mirrors’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Luxe Mirrors through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Luxe Mirrors. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to LuxeMirrors or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Luxe Mirrors mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to LuxeMirrors or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.